Faulty goods

If your product is faulty, please contact us within 30 days of receiving your order using the form on this page.
We will reply promptly and discuss the procedure for a replacement or refund.

Unwanted goods: Can I return my product?

Yes, of course, we want you to be completely happy with your purchase and we accept returns within 30 days of order delivery.
Please note that only unused products can be returned and you must arrange postage to the address below, and include this form with the package. Any personalised products cannot be returned unless faulty.

Returns address:

EC Ecology
Unit 9, Shorebury Point,
Amy Johnson Way,
Blackpool,
Lancashire,
FY4 2RF

Returns Form